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EdgeTier, based in Dublin, offers a real-time AI analytics platform for customer contact centers through a B2B SaaS model. The company enhances customer service by replacing manual monitoring and outdated analytics tools with advanced, instantaneous insights. This approach addresses common issues like slower response times, lower customer satisfaction, and higher operational costs. Backed by Smedvig Capital, EdgeTier has a solid financial foundation to scale and innovate. Their focus on real-time analytics enables contact centers to proactively manage customer interactions, positioning EdgeTier as a strong player in AI-driven customer service enhancement.